Shipping policy

SHIPPING POLICY

LaurZen Luxury Natural Soaps

SHIPPING TIMES

Continental USA: 3-7 business days
Alaska/Hawaii: 5-10 business days
International: 10-30 business days

Orders ship within 2-3 business days (Mon-Fri, excluding holidays)

SHIPPING METHODS

We ship via USPS, UPS, or FedEx at our discretion. Tracking information is provided via email.

SHIPPING COST

Shipping costs are calculated at checkout based on:

  • Order weight

  • Destination address

  • Shipping method selected

Free shipping may apply to orders over a certain amount (see checkout for details).

INTERNATIONAL SHIPPING

  • We ship to select countries worldwide

  • You are responsible for customs duties and import taxes

  • Customs delays may apply (not our responsibility)

  • Some countries may have import restrictions on natural products

ADDRESS ACCURACY

  • You are responsible for providing accurate shipping address

  • If package is returned due to incorrect address, reshipment costs apply

  • We cannot be held liable for packages shipped to incorrect addresses

DELIVERY & RISK OF LOSS

  • Risk of loss transfers upon shipment

  • We recommend purchasing shipping insurance for high-value orders

  • Use tracking number to monitor your shipment

  • We are not responsible for lost, damaged, or stolen packages after shipment (unless shipping insurance purchased)

DELAYED SHIPMENTS

Delays may occur due to weather, carrier issues, high order volume, or customs (international).

Delayed shipments are not grounds for refund or cancellation unless significantly overdue.

Contact hello@laurzen.com if shipment is 10+ days late.

TRACKING

Tracking information is emailed when your order ships. Click the link to monitor delivery in real-time with your carrier.

UNDELIVERABLE PACKAGES

If your package is returned as undeliverable:

  • We will attempt to contact you

  • Reshipment costs may be charged

  • After 60 days, unclaimed packages are considered abandoned

🌐 Contact form: shop.laurzen.com/contact

For questions about your specific shipment, reply to your tracking email.

Thank you for your order!

🌊✨

LaurZen