PURCHASE OPTIONS & CANCELLATION POLICY

LaurZen Luxury Natural Soaps

---

ONE-TIME PURCHASE

What Is It?

A single purchase of ZEN WASH products. Order once, receive once. No recurring charges.

How It Works

1. Add products to cart

2. Proceed to checkout

3. Pay one time

4. Receive order within 3-7 business days (continental USA)

Cancellation

• Before shipment (2-3 days): Contact lauren@laurzen.com immediately to cancel. Refund issued within 1-2 business days.

• After shipment: Order cannot be cancelled. You can return per our Return & Refund Policy within 30 days.

Best For

• First-time customers

• Gift purchases

• One-off needs

• Testing products

---

SUBSCRIPTION BOX (Monthly Affirmation Box)

What Is It?

Monthly recurring delivery of:

• 1 ZEN WASH soap bar

• 1 ZenCondition bar (alternating months)

• Exclusive Shower Contemplation cards (new monthly)

• Affirmation journal page

• Seasonal surprises

Price: $44/month (billed monthly)
Shipping: Included (no additional charge)

How It Works

1. Select "Subscribe" option at checkout

2. Choose subscription start date

3. Authorize recurring monthly charge

4. Receive box automatically every month

5. Cancel anytime, no penalty

Subscription Timeline

• First box: Ships within 2-3 business days of purchase

• Subsequent boxes: Ship between 1st-5th of each month

• Billing date: Same date each month (e.g., if you sign up Jan 15, you're billed the 15th each month)

What's Included Each Month

Rotation repeats annually with seasonal surprises

Subscription Benefits

✨ Save 15% vs. buying individually
✨ Free shipping included
✨ Exclusive cards not available for individual sale
✨ First to know about new products & limited editions
✨ Flexibility to pause or cancel anytime

Pause Your Subscription

Don't want a box this month? No problem!

• Pause for 1-3 months (charges temporarily halt)

• No penalty, no fees

• Automatically resumes after pause period

• Manage pauses from your account dashboard

Change Subscription

Want to modify your subscription?

• Add items: Upgrade to include additional products (+$5-15/month)

• Reduce items: Downgrade to receive less frequently (+$25/month for 3-month boxes instead of monthly)

• Change date: Choose different billing date

Contact lauren@laurzen.com for subscription modifications.

Cancellation

How to Cancel:

1. Log into your account at shop.laurzen.com

2. Go to "My Subscriptions"

3. Click "Cancel Subscription"

4. Confirm cancellation

Cancellation is effective immediately:

• No refund for current billing period (already charged)

• Remaining boxes in queue will not ship

• You can restart subscription anytime

Via Email:
Email lauren@laurzen.com with:

• "Cancel Subscription" in subject line

• Your order/subscription number

We'll confirm cancellation within 24 hours.

Best For

• Ritual practitioners (daily shower practice)

• Gift subscriptions (give monthly)

• Commitment to self-care

• Discovering seasonal products

• Supporting sustainable practice

---

QUARTERLY BUNDLE SUBSCRIPTION

What Is It?

Receive a curated bundle of products every 3 months instead of monthly.

Price: $105/quarter (save 12% vs. monthly)
Shipping: Included
Commitment: No long-term contract

What's Included Each Quarter

Cancellation

Same as Monthly Subscription — cancel anytime, effective immediately.

Best For

• Busy customers who want flexibility

• Those wanting variety without monthly commitment

• Cost-conscious subscribers

• Gift subscriptions

---

ANNUAL COMMITMENT PLAN

What Is It?

Pay upfront for 12 months of products, save 20%.

Price: $384/year (vs. $480/month)
Commitment: 12 months
Cancellation: Limited (see details below)

What's Included

• 1 product shipped each month (12 boxes/year)

• Your choice of scent rotation

• Exclusive "Annual Member" cards (premium)

• Access to limited editions before general release

• Birthday month surprise

Cancellation

Within First 30 Days:

• Full refund minus $50 processing fee

• Receive: $334 back

After 30 Days:

• No refund available

• Can pause or modify frequency

• Can upgrade to Monthly at pro-rated cost

Exception:

• If Annual Plan is defective/not as described: Full refund no matter when

Best For

• Committed practitioners

• Those seeking deep savings

• Gift subscriptions (annual gift)

• Those who want consistency

---

GIFT SUBSCRIPTIONS

What Is It?

Give the gift of ZEN WASH monthly. Perfect for retreat guests, yoga teachers, friends on their wellness journey.

How It Works

1. Choose subscription type (Monthly, Quarterly, Annual)

2. Add gift message

3. Choose start date (immediate or future date)

4. Recipient receives first box with gift card explaining subscription

5. Recipient can manage/cancel their own subscription anytime

Gift Subscription Options

Recipient Management

After receiving first box, recipient can:

• ✅ Pause anytime

• ✅ Cancel anytime

• ✅ Modify delivery date

• ✅ Change preferences

• ✅ View upcoming boxes

Refund Policy for Gifts

• Recipient requests refund: Our Return & Refund Policy applies

• Giver wants to cancel: Contact lauren@laurzen.com within 7 days of purchase for refund minus $25 processing fee

---

BULK ORDER SUBSCRIPTION (Wholesale)

What Is It?

For spas, yoga studios, retreat centers ordering 10+ units monthly.

How It Works

1. Contact lauren@laurzen.com with business details

2. We customize wholesale pricing & terms

3. Set up recurring monthly or quarterly orders

4. Auto-ship on agreed dates

5. Dedicated wholesale account manager

Wholesale Pricing

• Volume discounts: 10-50 units, 50-100 units, 100+ units

• Customizable order frequency

• Flexible shipping schedules

• No cancellation penalty (except long-term contracts)

Contact lauren@laurzen.com for custom pricing.

SUBSCRIPTION MANAGEMENT

Access Your Account

Log into shop.laurzen.com to:

• View upcoming boxes

• Pause/resume subscription

• Change billing date

• Update payment method

• View order history

• Contact support

Update Payment Method

If your card expires or payment fails:

1. Log into account

2. Go to "Payment Methods"

3. Update card information

4. Subscription will attempt to charge again

If payment fails 3 times: Subscription paused automatically. Contact lauren@laurzen.com to resolve.

Change Billing Date

• Log into account → "Subscription Settings"

• Select new billing date

• Changes take effect next billing cycle

Change Shipping Address

• Log into account → "Shipping Address"

• Update address

• Changes apply to next box only

---

SUBSCRIPTION CANCELLATION REASONS & FEEDBACK

When you cancel, we'd love to know why. Your feedback helps us improve!

Optional cancellation survey:

• Rate your experience (1-5 stars)

• Reason for cancellation

• How we can improve

• Would you return in future?

Your feedback directly influences:

• Product selections

• Card themes

• Packaging improvements

• Pricing decisions

---

REFUND POLICY BY PURCHASE TYPE

---

FAILED PAYMENTS & REACTIVATION

Payment Failed?

If your subscription payment fails:

1. Attempt 1: Automatic retry within 24 hours

2. Attempt 2: Retry within 48 hours

3. Attempt 3: Retry within 72 hours

4. After 3 failed attempts: Subscription paused

We'll email you each time with instructions to update your payment method.

Reactivate After Pause

1. Log into account

2. Go to "Subscriptions"

3. Click "Reactivate"

4. Update payment method

5. Subscription resumes immediately

---

PRORATION & UPGRADES

Upgrade Mid-Month

Example: You have Monthly ($44) and upgrade to Quarterly ($125):

• Current month pro-rated

• Charged the difference

• Upgrade takes effect immediately

Contact laurn@laurzen.com for upgrade calculations.

Downgrade Mid-Month

Downgrades take effect next billing cycle (no mid-month credit).

---

NO AUTO-RENEWAL SURPRISE

We're transparent about recurring charges:

✅ Clear billing dates shown at checkout
✅ Reminder emails sent 3 days before charge
✅ Easy cancellation — one click in your account
✅ No hidden fees or surprise charges
✅ Simple terms — no confusing fine print

We believe in trust, not traps.

---

CONTACT & SUPPORT

Questions About Your Subscription?

📧 lauren@laurzen.com

Include:

• Order/subscription number

• What you'd like to change

• Preferred resolution

Response time: 24 hours

Pause, Cancel, or Modify

Easiest way: Log into shop.laurzen.com and manage in your account
Via email: laurn@laurzen.com with "Subscription Change" in subject
Via contact form: shop.laurzen.com/contact

All changes are effective immediately (except downgrades, which take effect next cycle).

---

TERMS SUMMARY

---

Thank you for choosing ZEN WASH.

We're honored to be part of your daily practice.

🌊✨

LaurZen